What you're agreeing to.

Who you are dealing with

• Trading name: Moshapo Digital Studio
• Legal status: sole proprietorship owned by Marope Moshapo
• Registration: Not registered as a company; no registration number.
• Physical address: Thohoyandou, Limpopo, South Africa
• Telephone / WhatsApp: 068 008 3342
• Alternative number: 064 073 5155
• Email: hello@moshapodigitalstudio.co.za
• Website: moshapodigitalstudio.co.za

What we do

We design and build websites, create brand identities and graphic design, and set up digital tools for businesses. The specific packages, what each one includes, and what each one costs are listed on our Packages page. Work outside those packages is quoted individually before it starts.

Prices and VAT

The prices shown on this site are in South African Rand and are the full price you pay. There is nothing added at checkout.

We are not registered for VAT and do not charge VAT. No VAT is included in our prices and no tax invoice with a VAT number will be issued.

Prices marked “From” are starting points. Complex functionality, extra pages or custom integrations are quoted separately, and we will always agree the figure with you in writing before we begin.

Payment

We work on a 50% deposit to start, with the remaining 50% due on handover, before the site goes live or final files are released.

Accepted payment methods: EFT (bank transfer) against an invoice. No payments are taken on this website — there is no checkout, and we never ask for card details.

Work begins once the deposit reflects. If the balance is not settled, we hold the finished files and the site stays offline until it is.

Timeframes

Delivery times depend on the package and on how quickly you get us your content. Indicative timeframes: Landing Page 3 working days, Starter and Growth 5 working days, Premium 7 working days.

The clock starts when we have both your deposit and the content we need from you. If content arrives late, the delivery date moves out by the same amount — we will tell you when that happens rather than letting a deadline quietly slip.

Revisions

Each package includes a set number of revision rounds — the exact number is listed on the package itself on our Packages page.

You have seven days from the date we send work for review to come back with your revisions. After that we treat that stage as approved and move on. This keeps projects from stalling indefinitely; if you need longer, just ask before the seven days are up.

Revisions mean refining what was briefed. A change of direction after approval — a different layout, a new brand look, added pages — is new work and is quoted separately.

What we need from you

• Content — text, images, logos, and anything else that has to appear on the site. We will tell you exactly what is needed and by when.
• Timely feedback within the seven-day review window.
• Your own domain name. You buy it, you own it, and it stays in your name. We will guide you through registering one if you do not have it yet, but we do not hold it for you.
• Accurate information about your business. What you give us is what goes on the site.

If we cannot get what we need from you and a project goes quiet for an extended period, we may close it and treat the deposit as spent on the work already done.

Who owns the finished work

Once you have paid in full, the work is yours. Ownership of the final website, design files and source files transfers to you on receipt of the final payment. You are never locked in, and we do not hold your site hostage.

Two things stay as they are:

• Until final payment is made, the work remains ours.
• Third-party components — fonts, stock images, plugins, frameworks — stay under their own licences. We will tell you if anything in your project carries an ongoing licence cost.

We may show the finished work in our portfolio and on social media unless you ask us in writing not to.

Your seven-day right to cancel — and how it works

Section 44 of the Electronic Communications and Transactions Act gives you seven days to cancel an electronic transaction without giving a reason and without penalty. That right applies here.

Section 42(2) of the same Act says that right falls away for services that have already started with your express agreement. That matters for us, because most clients want work to begin straight away rather than waiting a week.

In plain terms

• If you have paid your deposit but we have not started, you can cancel within seven days and get a full refund. No reason needed.
• If you ask us to start immediately, you are agreeing that work begins now, and you accept that once it does you give up the seven-day cancellation right for the work already done.
• You do not have to ask us to start immediately. If you would rather keep the full seven days, say so and we will wait it out.

We will confirm in writing which of these you have chosen before any work begins, so there is no dispute about it later. Full detail is on our Refunds & Cancellation page.

Limits on what we are responsible for

We do the work carefully and stand behind it. But there are limits to what we can be held liable for:

• Our total liability for any claim is capped at what you actually paid us for that project.
• We are not liable for indirect losses — lost profit, lost business, lost data or lost opportunity.
• We are not responsible for third-party services going down or changing: hosting, domain registrars, email providers, payment gateways, or social platforms.
• We are not responsible for content you supply, including whether you have the right to use images or text you send us.
• We do not guarantee any particular search engine ranking, traffic level or sales result. Nobody honestly can.

None of this limits any right you have under the Consumer Protection Act that cannot legally be signed away.

If something goes wrong

Talk to us first. Email hello@moshapodigitalstudio.co.za or WhatsApp 068 008 3342 and set out the problem. Most things get sorted in a conversation.

If that does not resolve it, we will both attempt mediation in good faith before either of us goes to court. If mediation fails, the matter can be taken to a South African court with jurisdiction, or referred to the National Consumer Commission where the Consumer Protection Act applies.

Governing law

These terms are governed by the laws of the Republic of South Africa, and any dispute falls under the jurisdiction of the South African courts.

Changes to these terms

We may update these terms. The version that applies to your project is the one published when you accepted your quote. The date at the top of this page shows when it was last changed.